Privacy Policy
Using Sanctuary Renovations means trusting us with your data. This Privacy Policy explains how we collect, use, and protect your information.
01
Who We Are
Sanctuary Renovations & Interiors is a sole trader business providing home renovation and interior services in and around Basingstoke and the surrounding areas.
- Trading name: Sanctuary Renovations & Interiors
- Address: 37 Achilles Close, Basingstoke, RG24 8XB
- Email: hello@sanctuaryrenovations.co.uk
- ICO registration number: ZC165527
Sanctuary Renovations & Interiors ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
This policy explains what personal data we collect, how we use it, who we share it with, and your rights in relation to that data.
- Trading name: Sanctuary Renovations & Interiors
- Address: 37 Achilles Close, Basingstoke, RG24 8XB
- Email: hello@sanctuaryrenovations.co.uk
- ICO registration number: ZC165527
Sanctuary Renovations & Interiors ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
This policy explains what personal data we collect, how we use it, who we share it with, and your rights in relation to that data.
02
What Personal Data We Collect?
We collect the following information when you interact with us:
- Name
- Email address
- Phone number
- Any additional details you choose to share in the message field of our contact form (for example, details about your project or property)
Information collected automatically:
- Standard analytics data via Google Analytics, including pages visited, time spent on the site, approximate location (city level), device type, and how you arrived at our website
- Search performance data via Google Search Console
- Essential cookies required for the website to function (for example, session and security cookies set by Webflow)
We do not knowingly collect personal data from anyone under the age of 18.
- Name
- Email address
- Phone number
- Any additional details you choose to share in the message field of our contact form (for example, details about your project or property)
Information collected automatically:
- Standard analytics data via Google Analytics, including pages visited, time spent on the site, approximate location (city level), device type, and how you arrived at our website
- Search performance data via Google Search Console
- Essential cookies required for the website to function (for example, session and security cookies set by Webflow)
We do not knowingly collect personal data from anyone under the age of 18.
03
How We Use Your Personal Data?
We use your personal data for the following purposes:
- Responding to your enquiry and providing quotes
[Legitimate interests (responding to your request)]
- Providing renovation and interior services you've engaged us for
[Performance of a contract]
- Sending marketing emails about our services, offers, and updates
[Consent (where you've opted in) or legitimate interests (existing customers — soft opt-in)]
- Understanding how visitors use our website to improve it
[Legitimate interests (where analytics run without a consent banner — see note below)]
- Meeting legal and tax obligations (e.g. retaining invoices for HMRC)
[Legal obligation]
You can withdraw consent for marketing at any time using the "unsubscribe" link in our emails or by emailing us at hello@sanctuaryrenovations.co.uk.
- Responding to your enquiry and providing quotes
[Legitimate interests (responding to your request)]
- Providing renovation and interior services you've engaged us for
[Performance of a contract]
- Sending marketing emails about our services, offers, and updates
[Consent (where you've opted in) or legitimate interests (existing customers — soft opt-in)]
- Understanding how visitors use our website to improve it
[Legitimate interests (where analytics run without a consent banner — see note below)]
- Meeting legal and tax obligations (e.g. retaining invoices for HMRC)
[Legal obligation]
You can withdraw consent for marketing at any time using the "unsubscribe" link in our emails or by emailing us at hello@sanctuaryrenovations.co.uk.
04
Who We Share Your Data With?
We do not sell your personal data. We share it only with trusted third parties who help us run our business:
- Google (Google Analytics, Google Search Console, Google Workspace) — for website analytics, search performance, and managing our business email
- Webflow — our website hosting provider
- HMRC and other regulators — where we're legally required to share information
- Professional advisers — such as our accountant, where necessary
Some of these providers (including Google) may transfer data outside the UK. Where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses to protect your data.
- Google (Google Analytics, Google Search Console, Google Workspace) — for website analytics, search performance, and managing our business email
- Webflow — our website hosting provider
- HMRC and other regulators — where we're legally required to share information
- Professional advisers — such as our accountant, where necessary
Some of these providers (including Google) may transfer data outside the UK. Where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses to protect your data.
05
How Long We Keep Your Data?
We keep your personal data only for as long as we need it:
- Enquiries that don't lead to a project: up to 24 months from your last contact with us
- Customer records (for completed work): 6 years after the end of our business relationship, in line with HMRC tax record requirements
- Marketing data: until you unsubscribe or ask us to stop, after which we'll retain a minimal suppression record to ensure we don't contact you again
- Enquiries that don't lead to a project: up to 24 months from your last contact with us
- Customer records (for completed work): 6 years after the end of our business relationship, in line with HMRC tax record requirements
- Marketing data: until you unsubscribe or ask us to stop, after which we'll retain a minimal suppression record to ensure we don't contact you again
06
Cookies & Analytics
Our website uses cookies and similar technologies. Essential cookies are required for the site to function properly and are set automatically. We also use Google Analytics and Google Search Console to understand how visitors use our website and how it performs in search results. These tools may set cookies and collect information such as your IP address (anonymised where possible), browser type, and the pages you visit.
Cookie type:
- Essential
- Analytics
- Search Performance
Purpose:
- Site functionality, security, form submission
- Understanding visitor behaviour
- Monitoring search visibility
Provider:
- Webflow
- Google Analytics
- Google Search Console
You can control or block cookies at any time by adjusting your browser settings or using browser add-ons such as the Google Analytics Opt-out Browser Add-on. Please note that disabling essential cookies may affect how the website works.
Cookie type:
- Essential
- Analytics
- Search Performance
Purpose:
- Site functionality, security, form submission
- Understanding visitor behaviour
- Monitoring search visibility
Provider:
- Webflow
- Google Analytics
- Google Search Console
You can control or block cookies at any time by adjusting your browser settings or using browser add-ons such as the Google Analytics Opt-out Browser Add-on. Please note that disabling essential cookies may affect how the website works.
07
Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data (in certain circumstances)
- Restriction — ask us to limit how we use your data
- Objection — object to our processing, particularly for marketing
- Portability — receive your data in a portable format
- Withdraw consent — at any time, where we rely on consent
To exercise any of these rights, email hello@sanctuaryrenovations.co.uk. We'll respond within one month. If you're not satisfied with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data (in certain circumstances)
- Restriction — ask us to limit how we use your data
- Objection — object to our processing, particularly for marketing
- Portability — receive your data in a portable format
- Withdraw consent — at any time, where we rely on consent
To exercise any of these rights, email hello@sanctuaryrenovations.co.uk. We'll respond within one month. If you're not satisfied with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
08
How We Keep Your Data Secure?
We use appropriate technical and organisational measures to protect your personal data, including secure passwords, encrypted communications, and access controls. No system is completely secure, but we work to keep your information safe and will notify you and the ICO if a breach is likely to affect your rights.
09
Contact Us
For any questions about this policy or how we handle your data:
Email: hello@sanctuaryrenovations.co.uk
Post: Sanctuary Renovations & Interiors, 37 Achilles Close, Basingstoke, RG24 8XB
Changes to this policy:
- We may update this policy from time to time. The most recent version will always be available on this page with the date it was last updated.
Email: hello@sanctuaryrenovations.co.uk
Post: Sanctuary Renovations & Interiors, 37 Achilles Close, Basingstoke, RG24 8XB
Changes to this policy:
- We may update this policy from time to time. The most recent version will always be available on this page with the date it was last updated.
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